Operations and Maintenance manager - renewable energy

Elum Energy is hiring!

About

Elum Energy is a fast-growing company based in Paris with offices in Morocco, South Africa, UAE, India, Singapore, Mexico & Brazil specialized in monitoring & control solutions for solar power plants. Elum technology allows for simple and optimized operations of rooftop solar plants or utility scale ground PV plants coupled or not with energy storage systems (batteries) and in some cases with existing thermal generation units (diesel generators).

Our reference customers are constructors (EPCs) and operators (IPPs) of solar power plants and/or energy producers such as TOTAL, ENGIE, GreenYellow, SolarCentury...

Our technology currently equips more than 1000 solar power plants in more than 40 countries, from 100kWp to 100MWp.

Those plants directly power factories & shopping centers for example, are built to feed into the national grid (Europe), or are built to power remote / islanded cities (Caribbean, South Asia or in some African countries).

Our technology, ePowerControl allows to supervise and automatically control these solar hybrid power plants in an efficient way, and its declination in different by-products allows to manage both "simple" type hybrid power plants in self-consumption and more complex power plants of several MWp in grid injection.

We are looking for talented, passionate and creative profiles - sharing our passion for renewable energies - to help us build tomorrow's electricity grid!

Job Description

As the Maintenance Leader at Elum Energy, you will be responsible for leading the newly established maintenance team, ensuring that all after-commissioning requests are handled promptly and efficiently. Your primary focus will be on overseeing both corrective maintenance and troubleshooting activities for regular clients as well as those under SLA agreements. You will manage the team’s delivery of both standard and paid services, striving to provide high-quality service while ensuring client satisfaction. Additionally, you will play a key role in developing and refining maintenance processes to support operational excellence and meet the evolving needs of our clients. This position is critical in building a strong team capable of handling post-commissioning requirements and delivering consistent, top-tier support.

Key Responsibilities

Customer satisfaction Client Relationship Management

Build and maintain strong relationships with key clients to ensure satisfaction with maintenance services.
Provide regular updates to clients on the status of ongoing maintenance requests.
Gather client feedback and work with internal teams to address any issues or concerns.
quality of work.

Qualitative Service Delivery

Oversee and manage all after-commissioning requests, ensuring they are addressed within set timelines.
Ensure the delivery of services for both regular clients and those under paid SLA contracts

Data driven (reporting and metrics)

Track and report on key performance indicators (KPIs) such as response times, restoration times, resolution times, and client satisfaction.
Ensure that all data and reports related to maintenance activities are accurately documented.
Provide regular reports to upper management on team performance, challenges, and areas for improvement.

Team Leadership

Hire, lead and manage the maintenance team, providing guidance, support, and fostering a collaborative environment.
Develop and implement training programs for new team members to ensure technical proficiency.
Monitor team performance and provide feedback to improve productivity and

Process Improvement

Develop and optimize maintenance processes to ensure efficient and effective service delivery.
Identify areas for improvement and recommend strategies to enhance team performance and client satisfaction.
Implement and oversee a continuous improvement plan for the team to evolve with new challenges and technologies.

Preferred Experience

Education: Engineer or master's degree in Renewable energy/ Electrical Engineering, or a related field.

Experience: Minimum 5 years of experience in a maintenance or technical support role, with on site experience preferably in renewable energy or industrial automation. Previous leadership or management experience is required.

Skills:

Strong leadership and team management skills.
Excellent problem-solving abilities and attention to detail.
Ability to manage multiple projects and meet deadlines.
Strong communication skills, both verbal and written.
Proficiency in Renewable energies plants maintenance.
Customer first mindset.
Ability to thrive in a fast-paced and dynamic environment.

Language: Fluent in English and French.

Additional Information

Contract Type: Freelance
Location: Antananarivo
Possible full remote

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