Technical support engineer

Elum Energy is hiring!

About

Elum Energy is a fast-growing company based in Paris with offices in Morocco, South Africa, UAE, India, Singapore, Mexico & Brazil specialized in monitoring & control solutions for solar power plants. Elum technology allows for simple and optimized operations of rooftop solar plants or utility scale ground PV plants coupled or not with energy storage systems (batteries) and in some cases with existing thermal generation units (diesel generators).

Our reference customers are constructors (EPCs) and operators (IPPs) of solar power plants and/or energy producers such as TOTAL, ENGIE, GreenYellow, SolarCentury...

Our technology currently equips more than 1000 solar power plants in more than 40 countries, from 100kWp to 100MWp.

Those plants directly power factories & shopping centers for example, are built to feed into the national grid (Europe), or are built to power remote / islanded cities (Caribbean, South Asia or in some African countries).

Our technology, ePowerControl allows to supervise and automatically control these solar hybrid power plants in an efficient way, and its declination in different by-products allows to manage both "simple" type hybrid power plants in self-consumption and more complex power plants of several MWp in grid injection.

We are looking for talented, passionate and creative profiles - sharing our passion for renewable energies - to help us build tomorrow's electricity grid!

Job Description

In order to support our activity and the growing number of projects, we are looking for a Technical Support Engineer capable of reinforcing our team during remote commissioning and project follow-up. The Technical Support Engineer will be based in Pakistan and will interact with teams from different teams in different countries (Morocco, France...).

In a dynamic environment, the main missions and tasks will be the following:

Provide pre- commissioning technical support:

Answer technical questions (about SLD, wiring, compatibility…) and fully prepare the client for the day of the commissioning of the project.
Support in the deployment of the solution with the customer:

Help in overcoming any technical struggle during the day of the commissioning by suggesting solutions.
Follow-up and support in customer and account management to guarantee clients satisfaction:

Understand clients needs and act based on their feedback.
Configuration of our controllers/dataloggers and visualization interfaces:

Client network and control logic configuration in controllers/dataloggers, and dashboard customization.

Preferred Experience

Master 2 Engineering School
Strong knowledge of Modbus communication protocols (RTU and IP)
SQL knowledge
Experience in SCADA
Experience in PV power plants
Fluency in Spanish and English essential, Portuguese and French is a bonus
Rigorous and applied

Recruitment Process

1- First interview with HR Manager

2- Second interview with CS Team Lead

3- Remote case study will be handed to put the candidate in real work conditions -restitution

5- Offer

Additional Information

Contract Type: Other
Start Date: 01 December 2024
Location: Islamabad
Education Level: Master's Degree
Experience: > 3 years
Possible full remote

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